Privacy Policy

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Privacy Notice TrueLine Home Solutions

We are dedicated to safeguarding your personal data. The information we collect is limited to what you provide on the accompanying form. This data will be used to deliver our services and fulfil any legal obligations.

1. How We Use Your Personal Data

We will use the personal data you provide in this contract for the following purposes:

Registering you as a new client. Managing payments. Collecting and recovering any amounts owed to us. Maintaining and managing our relationship with you. Sending you details about our goods and services. The legal basis for processing your data under points (i) to (iv) is to fulfill our contractual obligations to you. For point (v), it is based on our legitimate interest in improving our products and services and growing our business. Your personal data will not be shared with third parties for marketing purposes unless you provide explicit consent.

2. Disclosure of Your Personal Data

In some cases, we may need to share your personal data with: Service providers offering IT and systems administration support. Professional advisors such as lawyers, bankers, auditors, and insurers. HMRC and other regulatory bodies. Third parties involved in the sale, transfer , or merger of our business or assets. Other professionals to discuss your installations or purchases. All third parties who receive your personal data are required to treat it securely and in compliance with the law. They may only process your data under our instructions.

3. International Transfers

Some of our service providers are based outside the European Economic Area (EEA), in countries that may not offer the same level of data protection. T o ensure your data is secure, we put in place contracts, codes of conduct, and certifications that provide the same level of protection as within the EEA. If such measures cannot be ensured, we will request your explicit consent for the transfer , which you may withdraw at any time.

4. Data Security

We take the protection of your data seriously and implement appropriate security measures to prevent unauthorised access, loss, misuse, or alteration. Access to your personal data is restricted to authorised employees, agents, contractors, and third parties who process your data under our instructions and are bound by confidentiality obligations. In case of a suspected data breach, we will notify you and any applicable regulators as required by law. In some circumstances, you may request the deletion of your personal data. Please refer to Section 6 for further details. We may anonymize your data for research or statistical purposes, in which case it will no longer be identifiable, and we may use it indefinitely without further notice.

5. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected. This may include compliance with legal, accounting, or reporting requirements. For example, we may retain certain information for up to six years for tax purposes. Additionally, we may retain your data during any guarantee period for work or installations to honor those guarantees. You have the right to request the deletion of your data under certain circumstances. See Section 6 for more details.

6. Your Rights

You have specific rights regarding your personal data, including the right to access, correct, or delete it. For more information, visit ICO Individual Rights Guide.

For Subject Access Requests, you may ask us to provide details about the data we hold and how we process it. There is generally no fee for these requests, except in cases where the request is excessive, repetitive, or unfounded. We aim to respond within 30 days, but complex or high-volume requests may require up to 90 days. Submit Subject Access Requests to: contact details overleaf

7 . Keeping Your Data Up to Date

T o ensure your data remains accurate, we may periodically contact you for updates. If your personal information changes, such as a change of address, please notify us promptly using the contact details in Section 6.

8. Complaints

If you have concerns about how we handle your personal data, you have the right to contact the Information Commissioner’s Office (ICO) at www .ico.org.uk.

This Privacy Notice may be updated from time to time. You will be informed of any changes.